Refund & Return Policy
Last Updated: [Insert Date]
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not fully happy, we’re here to help.
1. Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (receipt or order number) is required
Certain items may be non-returnable (e.g., clearance items, personal care products, or customized items).
2. Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
If approved:
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Your refund will be processed to your original method of payment
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Refunds typically take 5–10 business days to appear, depending on your bank
Shipping costs are non-refundable.
3. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us with:
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Your order number
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Photos of the damaged or defective item
4. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Shipping costs are non-refundable
We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
6. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
7. Contact Us
For any questions about returns or refunds, please contact us:
Email: [Vicsan5310@gmail.com]
Phone: [your phone number]
By making a purchase from our store, you agree to this Refund & Return Policy.